Communication Skills
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| Communication Skills |
Long Answer Questions
1. What is communication ?
Ans . The word communication originatest from the word " communis ' , which means common . Communication is an act by which a person sharest Knowledge , feelings , ideas and information in ways that each gainst a common understanding of the meaning " , intent and use of the message .
educationist ,and psychologists have defined communication
according to the disciplines
to which they belong . Some definitions are given below : it is process
by which two or more people exchange to ideas , facts , feelings or impressions in ways that each gains a common understanding of the message . In essence , it is the act of getting a sender , and a receiver . , tuned together for a particular message or series of message " . ( Leagans )
" It is a process by which information , decisions and directions pass through a social system , and the ways in which knowledge , opinions and attitudes are formed or modified to " . ( Loomis and Beegle )
" Communication is the force by which an individual communication transmits stimuli to modify the behaviour of other individuals " .
communicator ( Howland )
In short , communication is conveying ideas , thoughts , feelings and attitudes both verbally and non - verbally .
2. Discuss in detail how communication takes place .
Ans . Communication is conveying of ideas , thoughts , feelings and attitudes both verbally and normally. . It is a two - way process.
Therefore it is essential for facts to be transmittedt in such a manner that the meaning intended is conveyed . As a result , the receiver understands the use of the message . It becomes a two - way process
l
There are many different types and methods of communication . For example , in India , people fold their hands in greetingu . In Japan , people bowt from the waist . In Pakistan , people touch their forehead with the right hand . Simple gestures are an effective means of communication . An effective and culturally sensitive communicatorul is able to read feelings and reactions through these gestures .
Communication is a process of transmittingt meaning between individuals . Early
human beings communicated through symbols and gestures . Later , the spoken word , in the form of language , was used for communication . As technology developed written words and medis were used , in addition to symbols, gestures and the spoken word .
Research shows that , on average , a person spends about 70 per cent of his active time communicating - speaking , readings , gesturingt , writings , listening and watching
3. Give the details of the types of communication . OR What are the types of communication ?
Answer . Depending on the nature of the interaction , communication can be cagegorized into four types :
( i ) Intraperitoneally Communication .
In this communication , a person interacts with himself . This type of communication is Intrinsic or reflective .
( ii ) Interpersonal Communication :
In this communication , there is one - to - one interaction or interaction among a small group . This is the most commonly practiced form of communication .
( iii ) Intergroup Communication .
In this communication , interaction between different groups takes place .
( iv ) Mass Communication :
In this communication , a large body of people is addressed to . Verbal and Non - Verbal Communication
Communication can be verbal and non
verbal . In verbal communication , we use words / language in the written or spoken form . Non verbal communication is often given secondary importance . But it is more important than verbal communication . It includes the t a series of gestures , such as facial expressions to sign body moment eye contact tone of voice and sound.in
normal interpersonal
communication , 5-10 per cent of total communication is verbal while 90-95 per cent is non - verbal . People receive valuable information through non - verbal clues such as :
Body Language 1
Eye Contact .2
Facial Expression .3
Playing with Objects .4
5. Head Nodding or Shaking
Signs 6
Making Sounds .7
8. Toucht
9. Taste j
10. Silencer
4. What are the advantages and disadvantages of verbal communication ?
Ans . Verbal or oral communication has both advantages and disadvantages . Let us discuss them in detail .
Advantages of Verbal Communication :
( i ) Time Saving : It saves time in communication .
( ii ) Quick Feedback : It is quick in obtainingt feedback once delivered .
( iii ) Full understanding
It provides complete understanding of communication delivered .
There is chance to make it more clear in case of doubts in interpretation of words or ideas US .
( iv ) Reliability : It is a reliable
method of communication .
( v ) Flexibility : It is flexible and effective for all .
( vi ) Convincing Power : It is powerful means of persuasion and control .
( vii ) Cheapness : It is cheaper way of communication and hence save s money.
( viii ) Quickness .: It helps to convey the ideas and thoughts quickly there is no back and forth conversation about the information.
Disadvantage of verbal communication
( i ) Language Barrier : The biggest disadvantage of verbal communication is the language barrier . In it , the receiver is unable to understand the language a sender uses . Thus it leads to zero or minimal exchange of ideas .
( ii ) Uneasiness for Long Messages for long messages
Form of oral communication is uneasy for long message because the actual information gets lost in the middle of the long text.then it becomes difficult to memories .
( iii ) Incorrectness : There is no procedure for rectification of the words spoken . Words once used in an improper way cannot be taken back . They can hurt the receiver's sentiments too . It can also ruint the whole point of a conversation .
( iv ) Distortion of Message : Owing to any reason like noise ,, network problems
or language barriers , or by a chain of command , the actual message gets distorted before it reaches the receiver .
( v ) Lack of Legality : It has no legal validity . Hence it leads to problems in certain situations.
( vi ) Non - storage Issue : It does not providet permanent recorded unless it's record with modern means of storage .
5. What is feedback and what are the objectives and advantages of feedback ?
Ans . The response given by the receiver to the sender in the process of communication is called feedback.
Positive feedback indicatest that the sender can continue continue his communication in the same manner as before . Negative feedback indicates a need for a change in the manner of communication .
Goals / Objectives / Advantages / Importance of Feedback
( i ) Motivational Aspect
Feedback can actually motivate employees to perform better . Feedback from cilant suppliers vendor and stakeholders can be used to motivate to build better working realtion.
( ii ) Improvement of Performances : Negative criticism is constructive criticism . This is the best kind of feedback that can help to make better decisions to improvet performance .
( iii ) As a Source for Continued Learning
Continued feedback is important to remain aligned
to goals , create strategies , develop products and services improvements and improve relationships .
( iv ) As a Tool for Personal and Professional Growth :
Feedback brings people together and createst , a healthy communication flow . It helps to create a friendly work environment.
v ) As a Tool for Innovation :
Innovation is vital for a business . There would be no change or improvement if customers / clients do not provide constructive feedback .
5. Discuss various types of feedback . OR What are the types of feedback ?
Ans . Feedback has various types which help speaker improve himself . Common types of feedback are :
i ) Informal Feedback :
This feedback can occurte , at any time as it emergest spontaneously in the moment or during action . This might occur in the classroom , over the phone , in an online forum or virtual classroom .
i ) Formal Feedback
This feedback is planned and systematically
scheduled in to the process . It is recorded t for both the student and the organisation as evidence .
) Formative Feedback : This feedback is to monitort student learning to provide ongoing feedback that can be used by instructors , to improve their teaching and by students to their learning .
Summative Feedback
This feedback is to evaluate st student
Learning at the end of an instructional unit by comparing it against some standard . , Constructive Feedback :
This feedback is specific issue focused and based on observation there are two following main types of constructive Feedback.
( a ) Positive Feedback :
Positive feedback is communication that recognizes t , another's strengths, achievementsor successful .
( b ) Negative Feedback :
Negative feedback means communication of dissatisfaction from customers or employees about business products , services , or practices .
7. Which are the barriers to communication ?
Answer . Barriers to communication can stall , or distort communication . Communication barriers can be classified
into three main groups :
Judgmental Attitude It
may be reflected through excessive analysis bossiness , name calling , ridiculing to making value - based comments and judgments moralizing or ignoring.
ii . " Know it all "
: This attitude may be reflected through advising , moralizing , ordering , patronizing , threatening , or lecturing . This form of behaviour often inhibits , people from sharing their concerns and experiences .
iii . Unconcerned Attitude :
It may be reflected through voicing platitudes , diverting the issue , using excessive logic , offhanded assurances , half - listening , not making eye contact or being flippent .
8. Write down the seven steps of effective messages . OR Which are seven steps for effective messages ?
Ans . There are seven steps to effective messages . Let us have a look at them .
Know Your Target Audience :
Who are they ? What do they need ? How can you reach them ?
Set Clear Objectives :
What do you expect from the message ? How will you measure it ? When will it happen ?
Work for Approval :
Your audience should choose your message over the others that are also coming its way
Be Strategic :
Use words , images and sounds that are acceptable to your audience because your
main purpose is to make them listen .
Work for Acceptance :
It is your message that is credible ? Do people believe your message and the communicator ? Who and what will people believe ?
Work for Recall:
The message should remain with the audience , so make it catchy make it funny , repeat if necessary , use different types of media .
Reviews and Re - plantt .:
Are you reaching the intended audience ? Are you achieving the objectives ? Do you need to change ? Do you need a new message ?
ADP And BA English semester 3 long question answer chapter 1
Communication Skills
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